I'll provide some information about this, Shaun.
The Transactions List by Customers report isn't available if you're using QuickBooks Online (QBO) Simple Start. You may wish to upgrade to Essentials or Plus for the report to be available, follow the steps outlined below:
- Sign in to QuickBooks Online as a primary or company admin.
- Go to Settings ⚙ and select Subscriptions and billing.
- Make sure your payment info is up to date.
- In the QuickBooks Online section, select Upgrade your plan.
- Review the available plans and then select Choose plan.
- Follow the on-screen steps to upgrade your plan.
Additionally, learn some of the reports that are available depending on your QuickBooks subscription. Check out this article for more details: Reports Included In Your QuickBooks Online Subscription.
The Community team and I will be waiting for your response so we can address your concern. Have a great day ahead!
