Thank you for visiting the Community today, TH76.
Dealing with unusual responses in the online program can be challenging. Let's work together to troubleshoot and ensure a smooth experience with QuickBooks Online (QBO).
QuickBooks Online (QBO) performance depends on your computer's processing power, internet connection bandwidth, and available memory (RAM). If any of these areas are lacking, it may affect its performance.
Ensure a seamless experience with the online program by checking out this article: System requirements for QuickBooks Online products. It outlines the system requirements your computer and browser should meet for optimal usage
If your device meets the specifics listed in the article, launch QBO in incognito mode or private browsing. This prevents internet files from being saved, eliminating the potential for webpage issues.
Here are the shortcut keys in each browser:
- Google Chrome: Press Ctrl + Shift + N.
- Safari 11 or newer: Press ⌘ + Shift + N.
- Mozilla Firefox: Press Ctrl + Shift + P.
- Microsoft Edge: Press Ctrl + Shift + P.
Once logged in, create a journal entry and enter the account number or tab from one field to another. If you can carry out these tasks smoothly, clear your browser's cache to improve browsing performance and resolve loading issues. Otherwise, utilize a supported browser to determine if the current one you're using is causing the problem.
I've got this great resource that contains tips to improve the working performance of QBO: Why is my QuickBooks Online slow?
Here are some useful links to help improve your navigation within the program, switch debits and credits on the journal entry, and accomplish other banking tasks:
Keep in touch if you encounter any hiccups while working in QBO or if you have any other questions about adding an account to transactions. I'm always available to assist you and provide the necessary support, TH76. Have a good one.
