I can imagine your challenges with the absence of the Tags feature in the Bookmarks menu, pettytheft. I appreciate you taking the time to bring this matter to my attention.

As I've checked in our system, it seems that there's an ongoing investigation regarding Tags named INV-97020. Therefore, to ensure your concern reaches the relevant team, I recommend reaching out to our online support. This way, they can add you as one of the affected users using their tools. 

 Here's how: 

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

You may also want to learn more about the Support hours of QuickBooks.

Moreover, you may want to browse our Community articles to see some related topics that may help in your future transactions. 

Feel free to let us know in the comment section if you need further assistance when it comes to using QuickBooks Online. Rest assured that we'll be right here to help.