I'm here to help, @EFM2.
I highly recommend requesting a callback for the Online Support team to contact you again. You can follow these steps:
- Sign in to your QuickBooks Online (QBO) company.
- Select Help (?) at the top right.
- Enter your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Feel free to check out this link to review other helpful resources in QBO Payroll: Self-help articles.
We are always available in the Community if you have more questions printing 1096 forms in QBO. Take care.
