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Replying to:
ArielI
QuickBooks Team

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Hello, @Napspa.
 
I understand the importance of having an update about all your credit card transactions on hold. I know you already reach out to the support but I encourage you to contact our support again for updates. You can reach them through QuickBooks Online (QBO). They're available Monday to Friday, from 6 AM to 6 PM PT. Here's how:
 
  1. Go to the Help (?) menu at the top right corner.
  2. Choose or type Contact Us.
  3. Enter your concern, then select Let's talk.
  4. Pick a way to connect with them:
  • Ask the community to get help from businesses like yours.
  • Start a chat with a support expert.

 

You can also review some of our commonly asked questions about payments. We'll wait for your response after reaching out to our customer support.

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