It's good to see you here in the Community space, @schiesser. I've got the steps to fix your expense issue.
Let's proceed in turning off your Pre-fill forms with previously entered content since this automatically fills other fields of the form, based on the last saved transaction for that customer, vendor, or employee.
- Go to the Gear icon, then choose Account and settings.
- Select Advanced.
- Navigate to the Automation section.
- Click the Pencil icon to edit.
- Toggle off the Pre-fill forms with previously entered content.
- Click Save, then Done.
Create an expense transaction again to check if the details will still auto-populate. If it doesn't, let's proceed in troubleshooting your browser to see if this is a browser-related issue.
Let's start by opening an incognito or private browser window. You can use the following keyboard shortcuts for the most popular browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once you have opened the browser window, log in to your QuickBooks account and create an expense transaction. If it doesn't auto-populate, proceed to clear your browser's cache. This process removes and fixes specific issues and helps the program run flawlessly. Additionally, you can use other devices and supported browsers to ensure everything works as expected.
Additionally, you can run a vendor total report to see how much you've paid to your vendors.
Let us know if you have other concerns about managing your expenses. We're available 24/7 to help you. Have a great day!
