Hello there, @GDorman.
There's a current investigation regarding the undeliverable invoices in QuickBooks Online. I can see how this affects your business productivity. Rest assured that our Product Engineers are carefully working on the immediate fix. Although, we still don't have a specific timeframe for the resolution.
Therefore, I recommend contacting our Customer Support Team to add you to the list of affected users and receive resolution updates via email.
Here's how:
- Sign in to your QuickBooks Online account.
- Select Help (?).
- Proceed to the Search tab and select Contact Us.
- Pick the topic you need help with or choose to Ask about something else, then enter your concern.
- Click on Continue.
- Determine how you would like to connect with our support.
Please note our support hours so you can reach us at your most convenient time.
Moreover, check these resources for guidance on recording customer payments and personalizing sales forms to improve business communication:
Keep us updated if you require further assistance managing your invoices or any related concerns with QuickBooks Online. We'll be around to help.
