Thanks for joining the thread, @Stmart123.
I understand the frustration of not having the ability to use the Search for Customer feature. If you already performed the suggested steps above and still getting the same results, I'd suggest contacting our support team so they can investigate further and provide you with a resolution.
Follow the steps below to connect with them:
- Log in to your account.
- Click the? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose to Have us call you to connect with us.
Moreover, here's a resource to help you manage invoice payments using the mobile app version of QBO: Receive an invoice payment using the QuickBooks Online mobile app.
If you need further assistance managing customers or have any additional concerns related to the program, just add them to the thread. I'll be here to help you out. Keep safe.
