I am pretty fed up with the whole situation.  When you actually call and let them know that you read this on a feed and were told to contact them to be put on a list, they have NO idea what you are talking about.  Nothing is getting resolved and it's a complete waste of time.  They think they can fix it themselves and that "we" are just doing something wrong.  Maybe the company needs to put out a memo to it's help desk so everyone is on the same page and they quite wasting our time.