Thank you for informing us promptly of the issue you're experiencing with creating invoices.
Normally, invoices won't be automatically marked as paid if you don't use QuickBooks Payments. To isolate what's causing the problem, I'd recommend initially opening your QuickBooks Self-Employed (QBSE) account through your browser's Incognito mode and retry creating invoices:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N.
When this resolves the problem, you can proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Additionally, you can use other supported browsers to ensure everything works as expected.
Next, I'd recommend contacting our QBSE Support team if the issue persists. They have the tools to pull up your account and further investigate what's causing the problem in a secure environment. Here's how you can reach out to them:
- Go to Help (?) and select Contact Us.
- Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
- Enter “talk to a human”, then select Continue.
- Select which way you want to connect with us.
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
If you need further assistance with QBSE-related questions, let me add this resource as a future help: Overview of QuickBooks Self-Employed.
We're always here in the Community should you have further updates on the invoice problem you experienced. We'll do our best to assist. Take care.
