This isn't the experience we'd want you to have when using QuickBooks Desktop (QBDT), eomj. I'm here to ensure you'll be able to get through this situation as soon as possible and continue with your tasks.
If you've already verified and performed the steps shared, I suggest contacting our Customer Care Team. They can run a remote viewing session to help identify the root cause of this matter and apply a fix.
Here's how to reach them:
- Open QuickBooks Desktop.
- Go to the Help menu, then select QuickBooks Desktop Help.
- Click Contact Us at the bottom.
- Enter a brief description of your issue, then select Let's Talk.
- Choose a way to connect.
Refer to this article for more information: Contact QuickBooks Desktop support.
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