Agreed, I spent an hour on the phone with the QB rep.  I have asked QBO through this communication why it is no longer allowing for the printing of Form 1096 for manually filing this year.  All replies from QBO have been avoiding the answer and simply stating a Form 1096 needs to be filled out and included for filing manually and that the IRS no longer requires a Form 1096 for filing electronically.  This does not solve the need to print the Form 1096 from QBO for filing manually.