QBs grossly fails to understand that their entire product line is irrelevant if you (we) do not make the sale. Our early interactions with our customers are frequently via a quote. Requiring excessive time to provide that quote, or  providing an unprofessional looking quote, hampers our ability to make the sale. Thus rendering all of QBs other features useless. If QBs understood business 101 they would be putting every effort to fix the quote and invoice system. But judging from their lack of customer service, I think it is fair to claim they do not understand business. Time to start looking...