I appreciate the additional information you gave as you tried to apply your new templates in your estimate, KMCInc. Let me route you to our support.
Since you've mentioned that you already did everything, such as trying a different browser and other suggestions from my colleague, I recommend contacting our support. This way, they can pull up your account using their tools and find the root cause of this matter.
- In your QBO account, select Help (?).
- Choose the Search tab.
- At the bottom of your screen, click Contact Us.
- Type your concern. Then click Continue.
- You may choose Callback, Appointment, or Chat to connect with us.
- Kindly fill out the provided fields, such as your First name, Last name, Email address, and Phone number.
- Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.
You may also want to learn more about the Support hours of QuickBooks.
Furthermore, you can refer to this material to learn how to convert an estimate into an invoice in QuickBooks: Convert an estimate into an invoice.
If you have further information after contacting our representative, you may enter it in the comment section.
