Thank you for joining the QuickBooks Community, @KMCInc. We've acknowledged your desire to remove the Product/Service column from your printed invoice when utilizing the new layout. I'm here to provide you with guidance on this matter.
One reason why you're seeing a prompt every time you try to use the templates is the browser's cache build-up. I have some tips I'd like to share to fix the issue.
In this case, you can perform basic troubleshooting. You can start by clearing your browser's cache and cookies, as sometimes these block web pages from loading. Also, adding Intuit as a trusted site prevents your browser from blocking site content. Lastly, you can use other supported browsers. Just make sure you update them to the most recent versions. You can use the shortcut keys below:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + H
In the future, refer to this article for guidance on creating single and multiple sales receipts to assist you when your customer immediately pays for products or services: Create sales receipts in QuickBooks Online.
I've compiled several articles, including a video presentation, to provide you with more information on customizing your invoices in QuickBooks Online:
If you have other concerns about customizing your invoices, please don't hesitate to contact us. We're always here to assist you.
