I appreciate you for keeping an eye on this thread and providing more details on how the Profit and Loss report works on your end,
I understand that the Profit and Loss report should display $9,000 as the base amount before we deduct the retention.
Still, let's double-check how we're handling the retention amount in your Profit and Loss report to make sure we're doing it right. When doing so, review the accounting treatment, you can check with your accountant to make sure everything is reported accurately.
Once we've verified that they're all entered correctly, you can follow the steps below to isolate this behavior.
- Access your QBO account in an incognito window to make sure that cached data isn't causing the issue.
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
- Once done, clear your browser's cache and cookies. This can often resolve issues related to stored data.
- You can also use other supported and up-to-date web browsers.
If you've already given those a shot and the issue persists, I suggest contacting our Support Team to dig deeper into the Profit and Loss report behavior.
Additionally, you can visit this article to get more information on how to personalize QuickBooks reports. It provides detailed guidance on customizing reports to suit your specific needs: Personalize report.
You can always count on this thread if you still have any worries about QuickBooks reports. We'll quickly give you the help you need to make sure your QuickBooks experience is smooth.
