Hello Tiffany,

I'm here to help fix the issue you encountered about recording contractor's retention.

The data on your report is based on how you record the transaction. With that, can you share here how you recorded the invoice?

In the meantime, when you record retention, you'll create a different retention item and a retention account. Then, make sure that the amount is set to negative.

Here's how to create a retention account:

1. From the Transactions tab, select Chart of account.
2. Click New.
3. On the Category Type section, select Other Current Assets.
4. Select Retainage as its Detail Type.
5. Give it a Name.
6. Click Save.

Then, create a retention item:

1. From the Sales tab, select Product & services.
2. Click New.
3. Enter a Name for the item.
4. Select the account created a while ago.
5. Click Save.

From there, you can create an invoice.

Moreover, I've added here an article on how you can review retainer: View Retained Earnings account details in QuickBooks Online.

Feel free to come back here if you need anything else. Thanks!