I understand the importance of resolving this matter and ensuring that the correct account is retained while merging the other one, @bookish_29.
I'm here to assist you in addressing this issue and finding a solution.
Since the issue persists even after performing the suggestion above, I recommend contacting our support team directly. They have the tools to review your account and investigate the root cause of your concern.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Choose either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I'm also adding this link to help manage and delete accounts on reports: Remove deleted accounts from reports in QuickBooks Online.
Keep me in the loop if you have further concerns about merging accounts in QBO. I'll be around to help you all the way.
