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Replying to:
JuliaMikkaelaQ
QuickBooks Team

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I understand the significance of having a statement that will show the details of the invoices to see what they paid for, and the payment made, @Geri44. Let me share some information about this matter. 

 

The Customer Statement is a type of report specifically for unpaid invoices. Therefore, the only information you can see in this report is the invoices and the amount of each item. Additionally, the option to add the payments made in this report is unavailable. Thus, I recommend sending feedback to our Product Development team to consider this feature for future system updates. Here's how:

 

  1. Click the Help menu.
  2. Select Send Feedback Online.
  3. Select the Product Suggestion option. 
  4. Enter your feedback suggestion in the pop-up window displays.
  5. Click Send Feedback.

 

In the meantime, you might want to use the Transaction List by Customer report to view all the invoices as well as their payment status. You can follow the steps below to generate one:

 

  1. Click the Reports menu, then select Customers & Receivables.
  2. Select Transaction List by Customer, then click the Customize Report button.
  3. Select the date range, then select what type of data you want to include in the report columns.
  4. Click the Filters tab, then filter all information you want to see in the report, then click OK.

 

Moreover, I'll attach here a reference if you want to run other customer reports to manage and keep track of your business transactions: Customize customer, job, and sales reports in QuickBooks Desktop.

 

Keep us posted if you have other concerns about managing customer statements and reports in QuickBooks Desktop. We're available 24/7 to guide you through the process. 

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