Thanks for getting back here in the thread and providing additional details about your situation, Aaron. Let's get you through this so you can locate customers through addresses inside QuickBooks Online (QBO).
Since you've mentioned you're using the mobile app version, we recommend clearing your app's data so you can start with a clean slate and remove those temporary data in your device. When the application accumulates several pieces of data, it changes and affects your experience. We'll write down the steps to get you going:
If you're using an Android device, here's how:
- Ensure the device is connected to a WIFI or internet.
- Go to your phone's settings.
- Choose QuickBooks app from the list, then select Storage.
- Select clear data.
In case you're using iOS or iPad, here's how:
- Go to Settings.
- Select Setting General iPhone Storage and choose the QBO app.
- Choose Offload App. This will free up the storage without deleting your app's documents and data.
If the issue persists, you can uninstall and then reinstall the app. Also, ensure to install the latest version to take advantage of the updates.
Additionally, here's an article to help you manage invoice payments using the mobile app version of QBO: Receive an invoice payment using the QuickBooks Online mobile app.
Feel free to comment below if you need further assistance managing customers or have any additional concerns related to the program. Keep safe.
