In the 18 years I have been using Quickbooks and the hundreds of times I have contacted the Support Team, I have never, not once, ever been contacted. 

I too am having this same issue. Have been for well over a year. Clearly they are not working on it or there would be a solution by now. It really shouldn't be that difficult. It's just like every other issue we have with QBDT. There have been issues going on for many years they say they are working on but it never gets fixed.