Who writes this garbage boilerplate for Intuit?

How many times in responses to problems have I seen this exact line:  "Rest assured that our software engineers are working on a fix"?  Nonsense.  This problem of summarizing payroll data has existed FOR YEARS.  No one at Intuit is working on a fix because Intuit doesn't want anyone using the desktop software any more. 

Let's be honest - Quickbooks wants people to move online because (a) they love subscription fees and (b) they control your data online and can sell it, use it and deny you access if you fail to pay their fees.

Intuit has a really poor track record of privacy (see also:  CrossRiver Bank PPP loan nonsense, sharing employee data with credit bureaus without employee consent and working with surveillance software firms).

This is the last year we're using Quickbooks or Quickbooks payroll. 

Rest assured, I'm leaving.