It can be a challenging situation to experience, @citation79.
Upon checking, we have an ongoing investigation about the inability to add credit card information from your customers' profiles in QuickBooks Online (QBO).
Therefore, I recommend contacting our support team. This way, you'll be listed as one of the affected users. You'll be notified about the course of this investigation accurately.
Here's how:
- Go to the Help (?) icon.
- Choose either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. Or, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In the meantime, refer to this article to learn more about managing your chart of accounts in QBO: Disconnect accounts connected to online banking in QuickBooks Online.
We cannot even imagine how hard this must have been, @citation79. Rest assured that a team of engineers is actively working to find a fix to this issue. We value your understanding during this situation. Keep safe!
