I too have been having this issue since 11/27. I have had them since 2009 with no issues ever. I have had to open over 6 resolution tickets. I've talked to over 5 people, all who claim they entered the collection case correctly only to find out the did not after waiting 24-48 hours to follow up. They currently have 18k of my money on HOLD. I sent my ID. They asked for my husbands. I sent his. They asked for a selfie of him holding his ID so i sent that. I got some money released on 12/20 only to have it held again starting 12/27. There is no one you can talk to that actually knows what is going on or WHY it's happening. They also don't know how to fix it. Crooked'