Thank you for bringing this issue to our attention. I understand the frustration of encountering discrepancies with invoice numbers. I'm here to assist you with the discrepancies invoice numbers@jason192 .
Have you already tried the troubleshooting steps recommended by my colleague? This issue may be related to your web browser. It is recommended to clear your browser's cache and cookies or try accessing QuickBooks Online from a different browser or device.
By default, QuickBooks Online generates invoice sequence numbers starting from 1001. Additionally, QuickBooks Online automatically detects if there is already an existing invoice with the same number. I suggest checking the audit log in QuickBooks Online to see if the invoice was created but is not visible in the list of invoices. The audit log provides valuable insights into changes or actions that have occurred within your QuickBooks Online account.
Here's how:
- Go to the Gear icon.
- Choose Audit Log.
- From the Filter drop-down, choose the appropriate User, Date, and Events filter.
- Click Apply.
I'll include this article again if you need more details about the Audit Log: Use the audit log in QuickBooks Online.
To learn more about invoice numbers and how to assign them, please refer to this article: How to assign invoice numbers: Definition & examples.
You can also save time by creating recurring invoice transactions to schedule an invoice.
If you have any further questions about QuickBooks Online or invoice numbers, please feel free to comment below. I am always here to assist you.
