My husband is having the same issue. We moved money into our envelope and then processed paper checks for payroll and it wiped the money out of the envelope but never put it back into the account. We have called and emails to no avail. Typically we call support, then they say, oh well this is an issue with GreenDot, you'll need to call them. So we call them and they don't know either so they just bounce you around so they can take your hard earned money from you. Our accountant that runs our QB for us can't even access this account either. 

If you are running a business I would highly advise to stay away from this product!