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Replying to:
Shania_C
QuickBooks Team

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Hi there, @office

 

I want to make sure we're on the same page for us to resolve this issue. Allow me to help you elaborate on the ongoing investigation. 

 

As previously mentioned by my colleague, we are currently having an ongoing investigation into the issue of Payroll Expenses not being reflected in the Project expenses. Please be assured that our engineers are working really hard to resolve this issue. 

 

If you haven't already contacted our phone support, I recommend doing so. This will allow them to add you to the list of affected users and notify you via email once the issue is resolved. 

 

Here's how to contact support:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.
    • Ask the community to get help from businesses like yours.

 

Please be mindful of the scheduled time for contacting the Support Team to know when the agents are available. 

 

Furthermore, Engineers have determined the root cause of this issue and are working to deploy a fix. We have discovered that editing the Paycheck (for example overriding the tax amounts) on the Preview Payroll screen is causing the project and customer data to be lost. 

 

To work around this, please make the edits to tax on the Enter Hours screen. This is the same screen you would enter the hours for each employee. 

 

Create and send a scheduled payroll

 

  1. Go to Payroll, then select Employees.
  2. Select Run Payroll.
  3. Select or review the Pay period and Pay date.
  4. Select the employees you'd like to pay.
  5. Select the column, or select Actions ⋮, then Edit paycheck to enter your pay details. 
  6. Edit the tax amount and Save.

Note that, do not advance to the Preview Payroll screen (the next screen) to make your edits.

 

Here is a photo for your reference:

 

PAYROLL.jpg

 

Moreover, I'll be sharing the following resources to help create, manage, assign, or update pay schedules, also how to run Payroll:

 

 

If there's anything else you need to accomplish for project reports not showing all laborplease let me know by leaving a reply below. I'd be more than happy to help you. Keep Safe!

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