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Kevin_C
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Thanks for the prompt response, j.vonstetten. I appreciate you for attaching a screenshot of how it appears on your inventory valuation reports. I'm here to share some troubleshooting steps to fix the issue you're having with your reports.

 

One of the possible reasons why you're having issues with your reports can sometimes be caused by a stored cache and cookies in your browser. Let's try accessing your QuickBooks Online (QBO) account through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:

 

  • Google Chrome: press Ctrl Shift 
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

If the private browsing session works, you can go back to your regular browser and clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too.

 

However, if the issue persists after performing the steps above, I recommend reaching out to our Technical Support Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior.

 

Moreover, you may also visit this article to learn more about tailoring your reports, displaying particular accounts or customers, and configuring the layout for precise data placement: Customize reports in QuickBooks Online.

 

I'm always around and ready to help if you have more questions about managing your inventory reports in QBO. I'll be here to lend a helping hand. Stay safe.

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