We appreciate your immediate response, Aarondenise. We'll verify your role and credentials on the Manage users page to make sure you're logged in as admin in QuickBooks Online (QBO) and have full access to your account. I'll guide you on how to do this below.

Admins are the main users who have access to every part of the QuickBooks account. To check your role, here's how:

1. Go to Settings ⚙.
2. Select Manage users.
3. Double-check your role and all other credentials, like the email. 

Once confirmed that you're an admin and logged in as one in your QuickBooks company, we can perform some troubleshooting steps. This display issue is likely related to your browser. 

Start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Account and settings page and select the Advanced tab to edit your closed books.

If you're able to do so, return to your default browser and clear its cache. After that, log out and then log back into your account. This will refresh the system and remove older data that causes viewing and performance issues. 

However, if this matter continues, I'd recommend using other supported browsers.

Whenever this matter is resolved, you can also check out this article to provide additional assistance in finalizing this year's payroll and getting ready for the next using QBOP: Year-end checklist for QuickBooks Online Payroll.

Please feel free to reach out whenever you have further concerns about user permissions and access in QuickBooks. The Community is always ready to help you out.