Thanks for joining this conversation, @melissadugan.

Allow me to step in for a moment and help make sure that your concern about the line items rearranging when printing or downloading an invoice as .pdf in QuickBooks Online (QBO).

First of all, I appreciate you providing the complete details of the issue you're getting. If you already tried using other browsers and performed clear cache and still having the same results, I suggest contacting our Phone Support team so they can check it out using their screen-sharing (remote access) tool and further investigate. They can also perform more troubleshooting steps to fix it for you.

Here's how to reach them:

1. On your QBO account, click Help (question mark icon) at the top right.
2. Select Contact us to connect with a live support agent.

Please let me know how it goes after contacting them. I'm only a few clicks away should you have any additional questions. Take care and have a wonderful rest of the day!