I completely understand how crucial it is for you to receive an update on the money that was supposed to be in your envelope, @Rho2. I can imagine how it must feel to be in a situation like this, and I'm here to assist you in any way I can.
To ensure you have a clear understanding, kindly note that the money transfer process typically takes 3-5 business days and is facilitated via the Automated Clearing House (ACH). The funds will first be credited to your QuickBooks Checking account and then automatically transferred to your designated envelope.
Please make sure that you have assigned the money to the correct envelope. If the envelope is correct and the money has been missing for more than five days, I suggest contacting our customer support team. I see that you have already contacted them, but we will have to connect with them again so that they can securely review your account and initiate an investigation if required. Since the Community is a public forum, we are unable to perform such tasks that are necessary to protect your account information.
- Go to Help and select Contact Us.
- Enter your concern and click Continue.
- Choose between Chat with us or Have us call you.
Furthermore, I'm adding this article about using QuickBooks Checking: Use your QuickBooks Checking account.
Come back to this post if you have further concerns and follow-up questions. I'll be here to provide further assistance.
