Hi VincentOH,
I can see that we've already given you the initial troubleshooting steps. I suggest reaching out to our QBO Support so they can investigate this further using additional tools.
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
If you have other questions in mind, feel free to go back to this thread.
