Hello there, VincentOH.

I want to ensure that I can offer the best answer to your concern. But I need more information about what you're going through. 

I'd like to ask for a screenshot of your expense screen and profitability by customer report. This is to check any reported issues and ensure we can provide the appropriate resolution. 

I'd appreciate any information you can share. I'm also looking forward to your reply and working with you again.