I have already contacted someone on your support team.  We were on the phone for over an hour and a half, with her viewing my screen.  She tried reaching out to other people on her end, yet no one could provide an answer.  It is very frustrating when customer service cannot even help.  I did try working through a report, but it still will not let me add those missing names, unless you have another way doing that.

Please have them get this fixed.  I would think it should be an easy fix on your end.