A lot of frustration being expressed in these comments. Rightlyfully so!

QBs REMOVED the following features from the Quote & Invoice templets: 

• Deleted the 'Customer' email box.  
• Deleted the 'Ship-Via' box.
• Deleted the 'Ship-Date' box.
• Deleted the 'Tracking number' box. 
• Deleted the ability to add new lines in-between others with simple + sign.
• Deleted the PN ‘description’ when viewing P/Ns when typing in a product number. 

After removing these features (that we used on nearly every correspondence with our customers) they added more salt to the wound with a templet layout that:

• Wastes an incredible amount of space.
• Reduced the font size to micro print.
• Looks most unprofessional.

All of this (and other things) were supposedly implemented as an improvement. A deplorable improvement to say the least.

I challenge the design team to explain to us (their customer) the rationale behind these changes. If there are good and valid reasons, you should be proud to stand by them and share them with us. If not, I suspect that all we will hear is radio silence.