Unfortunately Intuit sucks, and Intuit support staff should all be sacked as when they don't understand the question rather than find a solution all they do is post that pathetic excuse to register feedback.

I've even contacted the board of directors and got in touch with some snotty nose cow who then said that she wasn't going to correspond further and that the company weren't going to change their position on explaining why they'd remove the ability to customize invoices and purchase orders.