Welcome to the Community, @nlr. I understand your experience may not have met your expectations.

We acknowledge that changes in the layout may not always resonate with every user. Our goal is to enhance the overall user experience and ensure that the platform is as user-friendly as possible for the majority of our users.

If you're using the Plus subscription, the option to switch to the Old layout will be available.

Due to the recent updates of QuickBooks Online (QBO), Simple Start and Essentials no longer have the option to switch back to the old layout. This may be the reason why the option is unavailable on your end.

If you want this feature added to the program, I suggest sending your valuable feedback to our product developers, as stated by my colleague above.

After sending the invoice to your customer, you can now record the payment once received in QuickBooks Online.

Please let me know if you have any further questions about your invoices. I'm always here to provide assistance in any way I can. Have a great day!