jay, I feel your pain. The fact that they incorporate time, but won't let you Bill by time, is insane to me. I have called and spent hours on the phone and it hasn't done anything. The people at the call center are surprised as well. I have maybe two weeks where I can manage keeping track of timesheets in a spreadsheet in order to bill.  After that I will definitely have to find a new service, if you find one will you please let me know your alternative solution?!