Thanks for joining the thread, @wiltine. I'm here to help.
Once the Primary admin's email address is in the Carbon Copy (CC) section in your Sales settings, you can verify if all the invoice reminders are sent via the Audit log report in QuickBooks Online (QBO). You can follow the steps provided by my colleague above.
However, if you can't find them, it may be that your user access has been set to Reports only user. For this, I suggest reaching out to your boss to request access to the audit log. Here's how to edit the user role:
- Sign in as a Primary admin in your QBO account.
- Go to the Gear icon.
- Select Manage users.
- Choose the user and apply the appropriate role access.
- Select Save.
When this is resolved, let me add this article about managing your QBO subscription: Manage billing, payment, and subscription info in QuickBooks Online.
You're always welcome in the Community should you have further updates on finding the invoice reminders. We're always here to assist. Take care.
