Hello there, @jay-impactivellc.

I understand that the changes impact on your ability to track time records for specific service items. It's never easy when a familiar feature is no longer available, especially when it's crucial to your business operations.

While the group-by-item feature may not be available in the new invoice layout, there is a workaround that I can share. You can still use your old template by accessing the manage icon on the new invoice layout and select your old template under the design dropdown. This will allow you to continue using the format that you're familiar with and that meets your specific needs.

See the screenshot below for your reference. 

Additionally, I understand the importance of providing your opinion on the old layout, especially during this transition period. Your input is valuable, and it can help the platform understand the needs of its users as it evolves.  I encourage you to send feedback for the old layout. Your insights could contribute to improvements in the future.

Here's how: 

1. Select Settings, then Feedback.
2. Enter your comments or suggestions.
3. Then select Next to submit feedback.

Additionally, QBO has enough tools to modify the appearance of your invoices. This way, you may also decide which information to include when sending them to your customers.

For future reference, don't hesitate to open this article: Record invoice payments in QuickBooks Online.

The Community is always here to provide the best solution to everyone. Let us know if you have further questions about invoice activity. I'd gladly help you anytime.