I'm having the same issue began just before/around 12/1/23 and is still broken, supposedly we have a support ticket but its been two weeks and have heard nothing. We cannot save any credit card or merchant account payment info on any of our hundreds of recurring monthly sales receipts. We can also NOT even save the recurring preferred payment method and card credentials under the edit client screen either. Every time we try (with multiple confirmed accurate correct customer cc numbers, expirations, address, etc. It always gives us this response error screen...
Did you enter your credit card info correctly?
Make sure your credit card info is correct and try saving again.
Sooo frustrating we were told and emailed that case #15108408545 is open and should be resolved soon but that was almost 2.5 weeks ago, have had no response from Intuit/QBO support and now have thousands of dollars in customer payments we cannot process....ughhh
