Thank you for your prompt response, @samkauai. It sounds like you've been through an ordeal. I would also feel less amused if a certain function don't work as expected.
Currently, the option you mentioned is only available in the old format of invoices. I suggest switching back to the old interface and using it for now.
If you want to add this feature to the program, I suggest sending your valuable feedback to our product developers. By doing so, you can help us improve our services and make your experience with QuickBooks Online even better. To submit your request, follow the steps below:
- Go to the Gear icon.
- Under the Profile column, select Feedback.
- Enter your feedback or suggestions.
- Click Next.
- Choose Feedback for the category.
- Click Send.
Rest assured that our developers will review and consider your feedback depending on the number of requests received. You can also visit our Customer Feedback page to track the status of your product request and get the latest updates from our developers.
Additionally, you can contact our customer support team if you wish to have this investigated further.
Furthermore, you can check this article on how to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Let me know if you have further concerns about your time entries. I'm here to provide assistance. Take care.
