Warm greetings, Susie. I know how important it is to access the Bill Pay option seamlessly, 

Before anything else, please know that the email associated with your QBO company will receive a notification email. We can go to the Company settings and select Contact info to change your email address. 

Here's how:

1. Hover to the Gear icon, then select Account and Settings. 
2. Click Company, then press the Contact info section. 
3. Make the necessary changes and hit Save. 

Since the option did not appear on your end, I recommend contacting our support team. They possess the necessary expertise to address your concerns thoroughly. Rest assured that, if deemed necessary, they will refer the issue to our engineering department for a more in-depth resolution.

To contact support: 

1. Go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can reach us from Mondays to Fridays, 6 AM to 6 PM PT. 

Moreover, you can check out this article to learn how vendors are notified when you schedule a bill payment: Learn how to use QuickBooks Bill Pay.

You can still reach out to me if you have further clarifications regarding email notifications in Online Bill Pay. Just tap the reply button below to enter your response.