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Replying to:
MariaSoledadG
QuickBooks Team

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I'll help you void your sales receipt that has been deposited, Jimmy.

 

Generally, editing a payment or sales receipt part of a deposit isn't possible. You'll have to unlink the sales receipt from the deposit so you'll have an option to void it. To do so, follow the steps provided below: 

 

  1. Choose the Gear icon, then select Chart of Accounts.
  2. Find the deposit account, and in the Action column, click View register.
  3. Locate the deposit amount and whether it has a letter "R" in the Reconcile box.
  4. Go to the deposit, then Edit. This will give you the sales receipts and payments connected to the deposit.
  5. Remove the checkmark from the incorrect payment or sales receipt. This will remove the transactions from the deposit.
  6. Press Save & Close, then Yes confirm your changes.

 

Once done, you now have an option to void your sales receipt. Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Bookkeeping, then Transactions, and select the All sales tab.
  3. Find the sales receipt you want to void.
  4. In the Action column, select Void from the ▼ dropdown.
  5. Click Yes to void the sales receipt. 

 

After that, add the deposit to your invoice payments. Please know that you can only do this if the payment is under Undeposited Funds or have the same accounts in your chart of accounts. Check out the steps below:

 

  1. Go to Sales and select Invoices.
  2. Find the invoice you want to add a deposit to, then select Edit ✎.
  3. Enter the amount in the Deposit field.
  4. From the Deposit to ▼ dropdown menu, select Undeposited funds.
    If you select a bank account, it won’t show up on your deposit detail report. The deposit detail report only shows deposit transactions and payments deposited directly to the bank.
  5. Click Save and close.

 

However, I still recommend reaching out to your accountant to guide you with the correct process. This is to ensure that financial statements and tax returns are accurate. 

 

On top of that, QuickBooks offers different reports that you can use for your business. Learn how you can customize them so you'll have the right data you need. I've got this article for more details: Customize Reports In QuickBooks Online.

 

Feel free to let us know in case you have any concerns with our sales receipts or transactions. The Community is always here to further assist if you need help. Have a good one!

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