I think there's misunderstanding of the topic here. Your answer is for people who are not receiving emails from Intuit.
What Intuit customers in many SPF related threads are trying to communicate to you is, they want to have invoices sent to appear they are from their private domain names but through Intuit. QB users have the the option to set this up and it appears many of your customers want and do this. The problem is, there needs to be clear instructions to help with authentication Intuit as an authorized sender, on their behalf.
In order to allow a third party like QB to send email on your behalf, one would need to 1.) provide SMTP settings to QB (in which all of them appear to be doing without issue and, 2.) now this is the missing part of the equation, update the DNS on the private domain to authorize QB to send email on their behalf.
This is precisely where the gap in QuickBooks' support becomes apparent. To complete the setup process, QuickBooks should ideally provide its business customers with a specific TXT/SPF record. This record would serve a similar function to what Google offers, authorizing QuickBooks to send emails from the user's private domain.
For instance, a typical SPF record provided by a service like Google includes a reference such as 'include:_spf.google.com'. This inclusion in the domain's DNS settings effectively delegates email sending authority to Google. Similarly, QuickBooks should provide a record like 'include:_spf.quickbooks.com' (this is just an example, not an actual record).
Including such a record would help QuickBooks users to seamlessly authenticate QuickBooks as an authorized email sender for their domain. This step is crucial for maintaining email deliverability and ensuring that invoices or communications sent through QuickBooks do not end up in the recipients' spam folders.
To assist your users better, I would recommend creating a detailed guide or providing specific instructions on how to set up these SPF/TXT records. This guidance would not only enhance user experience but also ensure that the functionality QuickBooks offers can be fully utilized without technical hindrances.
It's essential for a robust and user-friendly service like QuickBooks to consider these technical aspects, which significantly impact user operations and client communication. I hope this feedback is helpful and look forward to seeing improvements in this area.
