Hi, Judy.
Did you encounter an error when attempting to make the expense accounts inactive?
If you didn't, you can perform basic troubleshooting steps. A cache-related issue is likely causing the inability to make the accounts inactive. You can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Google Chrome browser: Ctrl + Shift + N
- For Safari browser: Command + Shift + N
Next, log in to your QuickBooks Online (QBO) account and make the accounts inactive again. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.
If the issue persists, you can reach our contact support for further investigation. Here's how:
- Go to the Help menu at the top right corner.
- Choose or type Contact Us.
Additionally, I'll add these supplementary articles for more information regarding making accounts inactive:
Just in case you want to reconcile your accounts to always match your bank and credit card statements, you can check out this article for more guidance: Reconcile an account in QuickBooks Online.
You can always hit reply if you need further assistance making your expense accounts inactive. We're available to help you.
