I'd be happy to help you make changes to your invoice number, @WHS2.
Let's turn on the Custom transaction numbers feature to enhance your control over the transaction sequence. Here's a quick guide to get started:
- Click the Gear icon.
- Select Account and Settings.
- Go to the Sales tab.
- Click the Pencil icon in the Sales form content row.
- Tick the Custom transaction numbers box.
- Click Save, then Done.
Once you've completed the task, you can proceed to add the invoice number manually. QuickBooks Online will then take note of the number and keep the sequence going for you.
If the issue persists, you may open your account in your browser's incognito mode and carry out troubleshooting your browser.
When this works, you may proceed to clear the browser's cache. To remove its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same error.
For future reference, If your customer pays the invoice, you can record the payment.
We encourage you to stay connected with us if you have any additional questions or concerns. Our Community is committed to providing support whenever you need it. Take care!
