Hello there, @Wajdy.

Thanks for joining this conversation. Allow me to step in for a moment and share some update about this ongoing issue.

Currently, our Product Engineers are continuously working on resolving this issue as soon as possible. While we don't have a firm timeline for when this investigation will be resolved, I highly contacting our Phone Support team. They have tools that can check and add your account to our list of affected users.

Once added, you'll receive an email notification once the investigation is done with a resolution. I'll also update you in this post as well.

You can use the steps provided by my colleague above to reach them, or you can also visit this article: Contact the QuickBooks Online Customer Support team.

Thanks for your understanding and patience while we look into this. Please post again or leave a comment should you have any follow-up questions. I'm always here to help you out. Take care and have a good one!