This isn’t the kind of service that we want you to experience when printing sales receipts in QuickBooks Online (QBO), murali. I can assist you with this to turn around your experience with displaying the payment method.
As I’ve replicated this concern, I notice from the application that choosing the payment method prior to entering the products and services items will ask you to choose from it again. With this, let’s fill out the fields first, and enter a payment method in the last.
On the other hand, let's make sure to mark check the Payment Method option on your form style. To do that, you can follow the steps below:
- Go to the Gear icon and select Custom Form Styles.
- From there, select the template you’re using.
- Click the Edit button under the Action column to make changes.
- Navigate to the Content tab, and select the Header.
- Scroll down to the Display section, and mark check the Payment method.
- Then, click Done.
If the issue persists, and you’re done performing browser troubleshooting guidelines. I’d recommend contacting our Technical Support Team to initiate a further investigation and to thoroughly check your account. This is to determine what causing the problem and formulate a correct resolution.
In the meantime, we can utilize the custom field feature for your payment method and ensure to turn on Print on form to show the custom field on printed and delivered forms.
As always, you can tap me in this forum whenever you have further questions about managing sales transactions or any updates you may need with your queries. I’m rooting for your business to prosper. Take care!
