After a year of using QB Online I can report that it stinks. It is a definite step down from QB Desktop, which we used for 12+ years, at a significant increase in cost. The threat of QB features ceasing to work after May 2023 made us change with this fiscal year. The phone app is buggy and lacking features present in the online version; the billable expenses feature worked and then it didn't anymore, and the support staff weren't helpful. It is a mess and I feel they are just out for money and add-ons; at any given minute there are pop-ups for additional features that don't even work when clicking on them, for example bill pay (could be my browser but I tried Safari and Chrome).

I wish I had switched to Xero which promised a better interface and has a strong following amongst professionals. Whenever you dig into QB forums people who go beyond simple billing complain. Anyone with a professional practice that isn't a coffee shop can't use this software in a serious fasion.